We are delighted to confirm our engagement as your insurance broker.

The following document confirms how and on what terms we will manage your insurance needs.

We subscribe to and are bound by the Insurance Brokers Code of Practice a full copy of which is available from the National Insurance Brokers Association (NIBA) website, www.niba.com.au.

 

 

Our Team of Professionals

We have a dedicated Commercial, SME & Domestic Insurance team. With highly experienced Brokers and Assistants. We also have dedicated Claims Managers to ensure that you have expertise on your side during claims.

We are proud of the high levels of knowledge our teams have built and are driven by our core values of Respect, Patience, Enthusiasm, Courtesy & Honesty.

Remuneration

In return for the services we provide, we will receive a commission usually between 0 and 26 per cent of the premium paid (excluding relevant taxes, charges and levies) which is paid to us by the insurer.

Many commercial or business contracts contain clauses that relate to your liability (including indemnities or hold harmless clauses).

These clauses may entitle your insurers to either reduce cover, or in some cases, refuse to indemnify you at all.

Please inform us of any clauses of this nature before signing and accepting such contracts. We may recommend that you seek legal advice.

Our Services

We will provide you with the following services:

  • Help you identify and assess your risks and develop a proposal to submit to potential insurers
  • Advise and make recommendations as to your insurance requirements
  • Seek insurance quotes
  • Negotiate terms with any existing insurers and with alternative insurers.
  • Place the insurances agreed upon
  • Review policy wordings
  • Review your insurance arrangements:
    • when you inform us about material changes to your circumstances;
    • at the time of any scheduled status reviews as agreed with you;
    • upon renewal of your insurances.
  • Facilitate policy changes and/or cancellations as per your instructions
  • If required, assist you with any Insurance Premium Funding needs.
  • If required, assist you to manage any claims you may need to make

Your Disclosure Obligations

It is important that you provide us with complete and accurate information about the risk to be insured otherwise the advice we give you may not be appropriate for your needs. We rely on you to provide complete and accurate information.

If your circumstances change, our recommendations may no longer be appropriate. Please tell us about any changes in your circumstances so that we can confirm that your insurance continues to be suitable for your needs.

If you are in doubt about whether or not a particular matter should be disclosed, please contact your Account Executive.

Continuity of Cover

It is important that you maintain continuity of cover. Accordingly, if a contract of insurance falls due and we are unable to contact you, we will automatically arrange for the policy to be held covered (or renewed if necessary). If you do not require the cover, we ask that you tell us as soon as possible.

A short-term premium may apply. Please tell us if you do not wish us to provide this service.

Period of Engagement

Unless we agree in writing otherwise, our appointment is for the policy period. You may cancel our appointment by giving 3 months’ notice. Our appointment is exclusive and replaces the appointment of your current broker.

We look forward to working with you and to a long and mutually satisfactory relationship. We encourage you to call your Account Executive at any time if you have any questions about our services or your insurances.

Premium funding - premium funding products enable you to pay your premiums by installments. Premium funders do charge
interest and they take a power of attorney over your insurance policy as they have paid it to the insurer in advance, in full, as required at the beginning of the policy period.

We can arrange premium funding on your behalf if you require it. We may receive a commission based on a percentage of the premium from the premium funder for doing so. We will tell you the basis and amount of any such payment before or at the time the premium funding is arranged.

Our Payment Terms

Invoices - we will invoice you for the premium, statutory charges (e.g. stamp duty and fire services levy) and any fees we charge for arranging your insurances. You must pay us within 14 days of the date on the invoice.

If you do not pay the premium on time, the insurer may cancel the contract of insurance and you will not be insured. The insurer may also charge a short-term penalty premium for the time on risk.

Credit card fees - if you pay by credit card, we may charge you a non-refundable credit card fee. This fee will be shown on your invoice and reimburses us for bank interest, extra charges/costs and time incurred by us when providing credit card facilities.